Skills & Competencies for Technical Solution Consulting Senior Manager

Technical Solution Consulting Senior Manager job profile

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JOB SUMMARY for Technical Solution Consulting Senior Manager

Manages all solutions support activities, including the pre-sales scoping process and the post-sales design and implementation activities for complex technical products.

JOB RESPONSIBILITIES for Technical Solution Consulting Senior Manager

Oversees sales demo preparation and delivery and facilitates technical requirements gathering sessions. Ensures the review of customer technical specifications is accurate and provides solid recommendations of specific products or services. Leads the planning and design of product configuration, custom solutions, enhancements, or upgrades and directs the delivery of problem resolution, repairs, or workarounds. May deliver technical product training or information sessions to customers and internal audiences.

Technical Solution Consulting Senior Manager SALARY RANGE

BASE 50%
$182,751
TOTAL 50%
$203,306
Job Level
M03
Job Code
EN04100096
Education/Degree
Bachelor's Degree
Reports To
Director

Technical Solution Consulting Senior Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Solution Consulting Senior Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Solution Consulting Senior Manager

1 Industry Competency – Cost Estimation
Proficiency Level -4
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Explains resource requirements for project and cost estimation activities.
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Level 2 Behaviors
(Light Experience)
Identifies the characteristics of credible cost estimates, including data availability and recognition of inflation.
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Level 3 Behaviors
(Moderate Experience)
Provides insights on the pros and cons of various cost estimation approaches.
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Level 4 Behaviors
(Extensive Experience)
Provides accurate estimations of benefit savings, project costs, and technical feasibility.
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Level 5 Behaviors
(Mastery)
Establishes overall impact cost models to provide real-time cost estimations.
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3 Technical Solution Consulting Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consulting Senior Manager
Proficiency Level - 4
5 Competency for - Technical Solution Consulting Senior Manager
Proficiency Level - 5

7 general skills or competencies (Job family competencies) for Technical Solution Consulting Senior Manager

1 Job Family Competencies – Service Delivery
Proficiency Level -4
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Documents the techniques and organizational principles used to provide great service delivery.
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Level 2 Behaviors
(Light Experience)
Follows established standards and policies in delivering various business services.
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Level 3 Behaviors
(Moderate Experience)
Implements the service delivery process from start to finish to ensure meeting of customer expectations.
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Level 4 Behaviors
(Extensive Experience)
Leverages our resources in driving efficient and cost-effective delivery of services.
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Level 5 Behaviors
(Mastery)
Establishes performance criteria to measure and optimize the effectiveness of service delivery.
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2 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Identifies the problems and issues that require the assistance of technical support.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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3 Technical Solution Consulting Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consulting Senior Manager
Proficiency Level - 4
5 Competency for - Technical Solution Consulting Senior Manager
Proficiency Level - 5

13 soft skills or competencies (core competencies) for Technical Solution Consulting Senior Manager

1 Core Competencies – Budgeting
Proficiency Level -3
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Lists the elements and the steps on how to conduct budgeting.
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Level 2 Behaviors
(Light Experience)
Tracks and reports financial inefficiencies to ensure smooth functioning of our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Works with senior management in creating appropriate budget amounts.
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Level 4 Behaviors
(Extensive Experience)
Recommends alternative budgeting strategies for resolving budgeting issues in our workplace.
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Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
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2 Core Competencies – Planning and Organizing
Proficiency Level -4
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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3 Technical Solution Consulting Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consulting Senior Manager
Proficiency Level - 4
5 Competency for - Technical Solution Consulting Senior Manager
Proficiency Level - 5

Summary of Technical Solution Consulting Senior Manager skills and competencies

There are 1 hard skills for Technical Solution Consulting Senior Manager, Cost Estimation.
7 general skills for Technical Solution Consulting Senior Manager, Service Delivery, Technical Support, Training Solution Development, etc.
13 soft skills for Technical Solution Consulting Senior Manager, Budgeting, Planning and Organizing, Prioritization, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consulting Senior Manager, he or she needs to be skilled in Budgeting, be skilled in Planning and Organizing, and be skilled in Prioritization.

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